Policies
At Paradise Vitality, we are committed to providing our customers with the best possible experience. To ensure transparency and clarity, we have outlined our policies below.
Refund Policy
Our refund policy allows you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be in the same condition as when you received it, with all tags and packaging intact. Please note that worn or used items cannot be returned.
To initiate a return, please contact our customer service team at ParadiseVitality.Contact@gmail.com. Once your return is approved, we will provide you with a return shipping label and instructions on how and where to send the package. Please ensure that you request a return before sending the item back to us, as we cannot accept returns without prior authorization.
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.
Please note that certain items are non-returnable, including perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials or flammable liquids. If you have any questions about the eligibility of your item for return, please reach out to us for clarification.
If you wish to exchange an item, we recommend returning the original item and placing a separate order for the new item. This will ensure the fastest processing and delivery of your desired product.
For customers in the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The item must be in its original condition, with all tags and packaging intact. Please contact us to initiate the return process.
Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed within 10 business days and credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact us at ParadiseVitality.Contact@gmail.com. We are here to assist you.